My parents became victim to identity theft on their recent stay in the US, some delightful individual cleaned out their bank account and then some. We contacted the bank and they agreed to remove the charges, a week later a letter arrived requesting details, unfortunately we were away at the time and so our response was considered late, they reversed all the credits and then subsequently slapped on a bunch of bank charges. We just received another letter that shows they are now incrementally slapping on charges that are growing every week so the account is exponentially going further and further into the hole.
Their advice – pay the debt off to stop it then they will work out how to refund it all, they can't stop their own systems from doing this…. Amazing, a recursive debt maker. Great code, great systems, great money for the bank. Very poor customer service
0 comments:
Post a Comment